• Usually, we ship your order within 4-5 business days of receiving orders. Once shipped, you will get your delivery within next 5 business days.
• You should be receiving your order within 10-12 business days, excluding weekends & holidays.
• At times, specific items which might be still in the making process may take additional time for delivery, as they need to be perfectly carved before shipping them. In such circumstances, we’ll notify you about this expected delay and we expect you to kindly bear with the delay as we do not want to compromise on finesse of the products you chose.
• The delivery cannot be redirected to any other address.
• Since this product is shipped using the services of our courier partners, the date of delivery is an estimate.
• Your order might get delivered prior or post the estimated delivery date, depending on your delivery location.
• In case you do not receive your order within 10-12 business days of placing your order, you can contact us at contactithihaasa@gmail.com
• Due to factors that commonly affect shipments, such as weather delays and holidays, we are unable to guarantee shipping times.
• Currently, we do not fulfil orders for which shipping address is beyond boundaries of India.
• We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase.
• If the order arrives at your destination and

1. The customer refuses to accept the package.
2. The customer is not reachable to deliver the package,

The Ithihaasa Kuteer, reserves the right to abandon the package(s) and will not be responsible for any refund.