Mandala design Brass Hand
carved Spice Box

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as: Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to The Ithihaasa Kuteer, Hyderabad that is responsible for your information under this Return & Refund Policy. Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users. Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services. Service: refers to the service provided by The Ithihaasa Kuteer as described in the relative terms (if available) and on this platform. Website: The Ithihaasa Kuteer’s site, which can be accessed via this URL: https://theithihaasakuteer.com.

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. The Ithihaasa Kuteer is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration.

CARE GUIDE: ✔️ Always use a clean cloth and wipe with gentle hands. ✔️ Use an oil dipped clean cloth to rub, in case of dust. ❌️ Never use harsh chemicals/powders to clean the brass items   ⚠️Caution : At times, due to the effect of moisture during packaging, there is a rare chance of mild corrosion of the brass item given its chemical nature. But, it can be easily cleaned with a mild soap to get back to its original form DISCLAIMER: The colour of the item can vary a little depending based on the display setting of your device. All our products are handmade, and even though artisans make every effort to create only the best, natural blemishes and imperfections are what make each piece unique, captivating and rich in stunning details.